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Return Policy


If you are not completely satisfied with your purchase from the online store, you may return your unused item in it's original packaging and hangtags still attached within 30 days of your order date for a full refund of the original purchase price, minus the shipping and handling charges. To ensure credit, please make sure to have all paperwork, parts and accessories enclosed with the returning product. Please allow 14 business days for us to process your return. The Customer is responsible for return shipping and insurance on returns, except where defective or mis-shipped products are sent. We recommend that you pack the item securely in the original shipping carton, that you insure the package and that you keep the shipping receipt on hand until the credit is issued. To process your return, a SWISSWIN return authorization number will be required. To get started, enter your order number as well as the email address used to place the order. You will then be prompted to answer a few simple questions about your product to determine your eligibility for an RMA. Once approved you will be provided with return instructions as well as a pre-paid shipping label. As soon as the returned product has been received and processed at our return center, your original form of payment will be credited. Credit card companies vary on the time it takes for credits to appear on their customers' records, so please allow one or two billing cycles for the refund to appear on your statement.

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